Mediation allows the civilian community member and officer to speak directly to each other, be fully heard, and understood, and play an active role in creating a solution. The process also gives officers feedback and helps to prevent similar incidents from occurring in the future. Officers have the opportunity to gain new understanding, improve community relationships and build trust. The officer can explain why they may have acted the way they did on a certain day and share about their role.

Short-term benefits of mediation:

  • To be fully heard and understood.
  • A neutral, safe space for community members and police officers to speak to each other.
  • Help police understand the community members’ feelings.
  • To prevent issues from occurring in the future.
  • To regain trust in police services.
  • For officers and civilians to play an active role in finding a solution.
  • Improve community-police relationships, and
  • Hold officers accountable for alleged misconduct while providing a space for authentic sharing.

Long-term benefits of mediation:

In the long-term, mediation will positively, effectively, and efficiently address challenges unique to public safety departments through:

  • Resource efficiency with handling of complaints.
  • Resolving complaints in a satisfactory manner for all involved.
  • Improvement in police-community relationships, and
  • A workable and sustainable process to provide healing, forgiveness, and closure.

What is community-police mediation?

What happens in a mediation session?

What are the benefits of the program?


The Office of the Independent Police Monitor (IPM) is an independent, civilian police oversight agency created in August of 2009. Its mission is to improve police service to the community, citizen trust in the NOPD, and officer safety and working conditions.