WHAT ARE PEOPLE SAYING ABOUT THE PROGRAM?

Civilians Said:

Officers Said:

“I appreciated the opportunity to speak to [the officer] directly. It’s not often that people get the chance to actually express your frustrations to them in a calm, safe way so that was a good opportunity.”

“The best thing about mediation was that you can share your point and feelings. The mediators were very helpful and understanding.”

“[I] learned new things. This process was very helpful. The process was more in depth than I expected. I enjoyed learning the process. It helped me understand police protocol and challenges. I would recommend it to friends or family considering the process.”

“I personally think that it’s a great program and would be helpful in many other situations that may occur in the future. The mediators were nice and polite.”

“I liked to be able to share my perspective with the officer and that he was able to understand my point of view and apologize about the way he approached me.”

“I got to tell how I felt and what I experienced. I was pleased. The process was long and thorough.”

“We were able to sit down face to face and talk about our perceptions of each other, how she perceived me as a white officer and how I perceived her as a young, black person. We had a good lengthy discussion about race in a safe space we couldn’t have during our first encounter. I didn’t want to go into it but she brought up race so the mediators invited us to talk about it since it was important to her. Although I was uncomfortable at first, I realized how important it was to her. It was eye-opening for me as I’ve never had these conversations with someone of color and I’m old. I was able to tell her what the policy was and why I acted the way I did and she also shared how she felt about how I treated her. Please tell anyone in the community or in the police they can contact me if they want to know more about mediation. This is good for our city.”

“Getting to have both parties sit down and work through things to find out how we can better things in the future, whether it be something that I made a mistake in or whether it’s something that they can do differently.”

“It was great that we were able to talk it out.“

“It opened my eyes that I should treat the public a little better and communicate with residents in a new way… even though I might be having a bad day. I should remember that they are the victim and that no matter how bad my day is going I should take them into consideration because they are the victim of a crime or something or else they wouldn’t be calling the police.”

“After the mediation, I became more aware of community needs. I got a better understanding of how people view the police. I would encourage others to take advantage of the opportunity.”

Civilians Said:

“I appreciated the opportunity to speak to [the officer] directly. It’s not often that people get the chance to actually express your frustrations to them in a calm, safe way so that was a good opportunity.”

“The best thing about mediation was that you can share your point and feelings. The mediators were very helpful and understanding.”

“[I] learned new things. This process was very helpful. The process was more in depth than I expected. I enjoyed learning the process. It helped me understand police protocol and challenges. I would recommend it to friends or family considering the process.”

“I personally think that it’s a great program and would be helpful in many other situations that may occur in the future. The mediators were nice and polite.”

“I liked to be able to share my perspective with the officer and that he was able to understand my point of view and apologize about the way he approached me.”

“I got to tell how I felt and what I experienced. I was pleased. The process was long and thorough.”

Officers Said:

“We were able to sit down face to face and talk about our perceptions of each other, how she perceived me as a white officer and how I perceived her as a young, black person. We had a good lengthy discussion about race in a safe space we couldn’t have during our first encounter. I didn’t want to go into it but she brought up race so the mediators invited us to talk about it since it was important to her. Although I was uncomfortable at first, I realized how important it was to her. It was eye-opening for me as I’ve never had these conversations with someone of color and I’m old. I was able to tell her what the policy was and why I acted the way I did and she also shared how she felt about how I treated her. Please tell anyone in the community or in the police they can contact me if they want to know more about mediation. This is good for our city.”

“Getting to have both parties sit down and work through things to find out how we can better things in the future, whether it be something that I made a mistake in or whether it’s something that they can do differently.”

“It was great that we were able to talk it out.“

“It opened my eyes that I should treat the public a little better and communicate with residents in a new way… even though I might be having a bad day. I should remember that they are the victim and that no matter how bad my day is going I should take them into consideration because they are the victim of a crime or something or else they wouldn’t be calling the police.”

“After the mediation, I became more aware of community needs. I got a better understanding of how people view the police. I would encourage others to take advantage of the opportunity.”

Mediators Said:

“This mediation experience was tremendous. The complaint process triggered something in this one officer. He remembered the signs around town that read “think that you might be wrong” and he reviewed his body worn camera footage since he didn’t remember speaking to the civilian in a rude tone. He reviewed his footage and during the mediation, he apologized in the beginning. The two participants developed a great process, examined the conflict and their interaction, and made plans for the future. At about half-way through the process, we took a short break. As the other mediator and I were walking back into the room, the officer and civilian had made it back before us and we observed them hugging each other. At the end of the mediation, they exchanged cell phone numbers and set a date for lunch.”

“Mediation was really effective at moving the discussion forward and delving deeper into the issues.”

“I think they both walked away in a much better place than they walked in.”

“I am awestruck by the ability and willingness of mediation participants to confront some of the most contentious issues affecting community-police relations in New Orleans and around the country, from issues of race and aggression, to notions of service, courtesy, and shared responsibility.”

“Mediation fulfilled the need of the resident and officer to fully express themselves.”

“The mediation was extremely effective. The civilian and officer started listening to the other[‘s] viewpoint. There was an apology from officer and hug between officer and civilian during the mediation.”

What is community-police mediation?

What happens in a mediation session?

What are the benefits of the program?

INDEPENDENT POLICE MONITOR

The Office of the Independent Police Monitor (IPM) is an independent, civilian police oversight agency created in August of 2009. Its mission is to improve police service to the community, citizen trust in the NOPD, and officer safety and working conditions.